The role
Job description
Markage is looking for Client Onboarding Specialists to join our fully remote U.S. team.\n\nYou will be responsible for guiding new Studio Access clients through a clear, professional, and efficient onboarding experience. Your role is to make sure every new client is set up correctly, understands how to work with Markage, and is successfully handed off to their ongoing Studio Manager and Client Success partners.\n\nYou will coordinate kickoff calls, collect required information, set expectations, and ensure nothing falls through the cracks during the critical first weeks of the client relationship. Strong organization, clear communication, and a calm, client-focused approach are essential.\n\nThis is a fully remote role that requires reliability, attention to detail, and the ability to manage multiple new client onboardings at the same time.
Essential duties
- Own the end-to-end onboarding process for newly closed Studio Access clients.
- Schedule and lead structured onboarding and kickoff conversations.
- Collect all required client information, access, and materials needed to begin work.
- Set clear expectations with new clients on process, timelines, and communication.
- Coordinate a clean handoff to the assigned Studio Manager and Client Success team.
- Track onboarding progress and ensure no steps are missed.
- Identify and escalate any early risks or client concerns quickly.
- Maintain accurate records of onboarding status and completed steps.
Essential requirements
- Proven experience in client onboarding, customer success, account coordination, or similar client-facing roles.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple concurrent client processes without dropping details.
- Comfortable working independently in a fully remote environment.
- Currently authorized to work in the United States without current or future sponsorship.
- Holds a valid Dex Professional Specialist Certification (DEX-PSP) or higher Professional-level Dex credential in the Sales & Customer Success domain.
Preferred qualifications
- Experience onboarding clients in a service, agency, or subscription-based business.
- Familiarity with client success or project management tools.
- Experience working in a remote or distributed team.
- Strong process discipline and follow-through.