The role
Job description
Markage is looking for Senior Client Success Managers to join our fully remote U.S. team.\n\nYou will own a portfolio of higher-value or more complex Studio Access client relationships. Your primary responsibility is to protect and grow these accounts by ensuring strong satisfaction, clear communication, and long-term retention.\n\nIn addition to managing your own clients, you will support the broader Client Success team by helping with escalations, sharing best practices, and maintaining a high standard of client experience across the portfolio.\n\nYou will work closely with Studio Managers on delivery and with leadership on account health and expansion opportunities. This is a senior individual contributor role that requires strong judgment, clear communication, and the ability to manage important client relationships independently.
Essential duties
- Own the ongoing relationship for an assigned portfolio of higher-value Studio Access clients.
- Monitor client satisfaction and proactively address issues before they escalate.
- Work closely with Studio Managers to ensure smooth delivery and strong client experience.
- Identify opportunities to expand existing client relationships.
- Handle escalations and complex client situations with professionalism and sound judgment.
- Support and mentor other Client Success team members as needed.
- Maintain accurate records of client health, activity, and key conversations.
- Communicate clearly with both clients and internal teams.
Essential requirements
- Proven experience in client success, account management, or client relationship management, ideally in a service or agency environment.
- Strong written and verbal communication skills.
- Demonstrated ability to manage important client relationships independently.
- Experience handling escalations or complex client situations.
- Comfortable working independently in a fully remote environment.
- Currently authorized to work in the United States without current or future sponsorship.
- Holds a valid Dex Management Group Manager Certification (DEX-MGM) or higher Management-level Dex credential in the Sales & Customer Success domain.
Preferred qualifications
- Experience managing higher-value or enterprise-level client accounts.
- Experience in a marketing, creative, or professional services environment.
- Experience mentoring or supporting other client-facing team members.
- Strong commercial awareness and expansion experience.