The role
Job description
Markage is looking for a US Operations Manager to join our fully remote U.S. team. You will own the operational systems that allow Studio Access to be delivered reliably and at scale across the United States. This role exists to make sure that as we grow, delivery does not become chaotic, slow, or inconsistent. You will be responsible for the health of the entire delivery operation. This includes designing and enforcing clear workflows, managing capacity visibility, removing friction for Studio Managers, and ensuring work moves cleanly from client request to completed delivery. Studio Managers focus on their clients. You focus on the system that makes their work possible. When the system is strong, clients get consistent quality and the business can scale without breaking. This is a high-ownership role that requires sharp thinking, process discipline, and the ability to drive real operational improvement.
Essential duties
- Own the end-to-end operational system that supports Studio Access delivery in the U.S.
- Design, document, and continuously improve the workflows that move work from request to delivery.
- Create clear visibility into capacity, workload, and delivery health across the U.S. team.
- Remove operational friction so Studio Managers can focus on clients instead of process problems.
- Identify and eliminate bottlenecks that slow delivery or reduce quality.
- Partner with leadership to ensure the operational model can support continued growth.
- Maintain high standards of process discipline and operational consistency.
- Build systems that protect delivery quality as volume increases.
Essential requirements
- Proven experience owning operations, delivery systems, or process improvement in a service or high-volume environment.
- Strong systems thinking and the ability to design practical, scalable processes.
- Excellent written and verbal communication skills.
- Demonstrated ability to drive measurable operational improvements.
- Comfortable taking full ownership and operating independently in a fully remote environment.
- Currently authorized to work in the United States without current or future sponsorship.
- Holds a valid Dex Management Area Director Certification (DEX-MAD) or higher Management-level Dex credential in the Sales & Customer Success domain.
Preferred qualifications
- Experience in an agency, studio, professional services, or high-volume delivery environment.
- Experience scaling operations during periods of growth.
- Strong process design and documentation skills.
- Experience supporting multiple teams or workstreams simultaneously.